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VW, Audi and Skoda owners angry over fault in SOS warning system

eCall contacts emergency services in an accident – but it is causing problems for some drivers

The Volkswagen, Audi and Skoda group has been accused of knowingly selling cars with defective SOS warning systems that in some cases failed before the new owner had left the dealership.

Since 2018 all new cars sold across the EU have been required to have an eCall system that automatically contacts the emergency services with the vehicle’s location in the event of a serious accident. It is a sophisticated set-up using the car’s navigation system and airbag sensors, and it has its own mobile phone sim card.

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